Refund & Return Policy
Your satisfaction is our priority. Learn about our hassle-free return process.
Last Updated: January 19, 2026
Overview
At SAMI'S, we want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help. This policy outlines the terms and conditions for returns and refunds.
Return Timeframe
Standard Returns
You may return most new, unopened items within 30 days of delivery for a full refund.
Defective or Damaged Items
If you receive a defective or damaged item, please contact us within 7 days for a replacement or full refund.
Personalized Items
Personalized or customized items cannot be returned unless they arrive damaged or defective.
Refund Methods
Original Payment Method
Refunds are typically processed to your original payment method within 5-10 business days.
Cash on Delivery (COD) Orders
For COD orders, refunds will be processed via bank transfer or store credit. You'll need to provide your bank account details.
Store Credit
You may choose to receive store credit instead of a refund, which can be used for future purchases.
How to Request a Refund
Contact Us
Send an email to support@samis.com or use our contact form with your order details.
Provide Details
Include your order number, reason for return, and photos (if damaged).
Wait for Approval
Our team will review your request within 24-48 hours.
Return Item
Once approved, ship the item back using the provided return label.
Receive Refund
After we receive and inspect the item, your refund will be processed.
Return Conditions
✓ Items Must Be:
- • In original condition
- • Unworn and unwashed
- • With all tags attached
- • In original packaging
✗ Cannot Return:
- • Used or worn items
- • Items without tags
- • Personalized items
- • Final sale items
Return Shipping Costs
- ✓Free returns for defective or damaged items
- ✓Free returns for items shipped in error
- •Customer pays return shipping for change of mind
Important Note
SAMI'S Marketplace reserves the right to modify this refund policy at any time. Any changes will be posted on this page with an updated "Last Updated" date.
Still have questions about our refund policy?
Contact Us